Shipping Policy

COVID 19 Update

Our warehouse team and facility are taking the necessary steps to maintain a safe workplace and to preserve the health of our team. Our shipping partners have shared that currently both international and domestic deliveries are still ongoing. Our top priority is maintaining the health and safety of our team. We will continue to share updates as things change.

SHIPPING

Have a question about your order? Email info@naturallydrenched.com with your order number in the subject line.

CUSTOMER SUPPORT HOURS

Monday-Friday 9:00am-5:00pm EST excluding US national holidays.

 SAME DAY SHIPPING

Orders placed by 11:30am EST (Mon-Fri, excluding US holidays) will ship same day. During periods of high demand, your order may take 1-2 business days to process.  

DO YOU SHIP TO INTERNATIONALLY?

Yes we do shipping internationally.

Duties & Taxes will be incurred prior to shipping depending on final destination of of shipment. Some countries will require duties & taxes to be paid upon delivery. 

WHAT SHIPPING OPTIONS DO YOU OFFER TO THE USA?

Standard Ground
(3-5 Business Days)

$4.99 USD

FedEx Ground

2 Day
(2 Business Days)

$14.99 USD 

FedEx Express Saver

Overnight
(1 Business Day)

$24.99 USD 

FedEx Overnight

REQUIRED - APO, FPO, and PO boxes
(5-8 Business Days)

$12.99 USD 

USPS

Standard Ground
(3-5 Business Days) FREE

Orders $50 USD or
more before tax

FedEx Ground

 

*Please Note - A $10-$15 up-charge will be applied to shipments to AK, HI, and PR. 

PO boxes are not eligible for free shipping. We do not ship to PO boxes in Hawaii, Alaska, Puerto Rico, or countries outside of the USA.

International shipping cost will be calculated based on your address at checkout.

HOW CAN I CHECK THE STATUS OF MY ORDER?

We’ll keep you updated via email, and we’ll send the tracking number as soon as your order ships so you can check the status and see when your order will arrive. We use multiple carriers to ship orders in the US and internationally; we will notify you with a tracking number once your order ships. 

HOW DO I TRACK MY ORDER?

For online orders, an email will be sent with a shipping confirmation and tracking information. Still have a question? Email us at info@naturallydrenched.com.

DOES NATURALLY DRENCHED PAY FOR INTERNATIONAL DUTIES AND TAXES?

Depending on final shipment destination duties will be incurred at the expenses of the buyer prior to order being sent. In some or most countries the customer is required to cover international duties and taxes in their country - you will be charged for duties and taxes at time of delivery.

WHAT HAPPENS IF I ORDER SOMETHING AND IT IS OUT OF STOCK?

We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days. You can expect to see the refund applied to your account with 10 business days from the time of refund, depending on your bank’s processing times.

I ENTERED THE WRONG ADDRESS. WHAT DO I DO?

Contact info@naturallydrenched.com immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, your order will be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable. Contact customer care for further assistance.

THERE IS A PROBLEM WITH MY SHIPMENT. WHAT DO I DO?

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which may result in an additional charge. Naturally Drenched is not responsible for paying any additional charges caused by an address change. To avoid paying additional charges, ask the carrier to hold the shipment at the nearest location for you to pick up.

MY ORDER NEVER ARRIVED/LOST OR STOLEN SHIPMENTS

Please contact info@naturallydrenched.com, and we will file a claim on your behalf. This may take 5-10 business days to investigate with the carrier.