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DO YOU HAVE A QUESTION ABOUT NATURALLY DRENCHED?

Products & Merchandise

Where is Naturally Drenched based, and where are the products made?

Naturally Drenched is based in sunny South Florida, and our products are formulated and manufactured in the U.S.A.

Are your products natural?

When possible, we strive to avoid using synthetics in all of our formulas. Our packaging has also been thoughtfully selected to reduce our carbon footprint by using mostly renewable and recyclable materials. Check out our sustainable non-profit campaign called "Naturally Drunk - drunk off nature's goodness," as we explore unique and innovative concepts to reuse items.

Where should you store your Naturally Drenched products?

We recommend storing Naturally Drenched Treatment in locations where room temperature can be maintained away from direct sunlight and excessive heat.

 

Returns & Replacement

What is your return/exchange policy? 

You may return item(s) to us within 30 days of purchase for a full refund and exchange. However, items must be returned in original condition and packaging unused accompanied by receipt of proof of purchase. Once items are received they will be inspected prior to refund being issued. The return shipping cost is the responsibility of the customer unless the return is the result of error by Naturally Drenched. Please note that the original and returned shipping and handling charges will not be refunded or reimbursed under any circumstances. Refunds will be issued to the original form of payment.

What is your replacement policy?

Naturally Drenched strives our best to serve you and provide an a replacement for your damaged or missing items. Please contact info@naturallydrenched.com as soon as possible so that we can resolve any issues you may have.

I'm missing a product from my order, what do I do?

Please send an e-mail to info@naturallydrenched.com.

Can I cancel my order?

Sorry to hear you want to cancel your order! We can only cancel orders that have not been proceeded for shipping. Please contact info@naturallydrenched.com promptly and we assist you in canceling orders placed.

Shipping

How long before my order is shipped? 

All orders are processed when received and shipped out in 48-72 hours. The expected shipping time within the continental United States is 4-7 business days.

What shipping carriers does Naturally Drenched use?

Naturally Drenched products will be sent through a variety of shipping companies such as Fedex, UPS and USPS throughout the continental USA.

Is international shipping available?

Yes, it is available. All estimated shipping times will vary depending on destination. Depending on location worldwide additional shipping fees will be incurred.

How much is shipping, and when will I receive my tracking information?

We offer free shipping to direct-to-consumer / retail purchases orders over $49 USD. When an order is placed, estimated shipping and delivery dates will be generated depending on the availability of products in stock and the shipping options chosen. Shipping options selected will determine estimate dates shipment will be initiated by the carrier and will appear on the shipping quotes page. Please be aware that shipping rates for many items we sell are weight based.

STILL HAVE QUESTIONS?

Please send an email to: info@naturallydrenched.com