You have questions; we have answers! Keep scrolling for answers to the most answered about products, logistics, haircare and more!
Products & Merchandise
Where is Naturally Drenched based, and where are the products made?
Naturally Drenched is based in sunny South Florida, and our products are formulated and manufactured in the U.S.A.
Are your products natural?
When possible, we strive to avoid using synthetics in all of our formulas. Our packaging has also been thoughtfully selected to reduce our carbon footprint by using mostly renewable and recyclable materials. Check out our sustainable non-profit campaign called "Naturally Drunk - drunk off nature's goodness," as we explore unique and innovative concepts to reuse items.
Where should you store your Naturally Drenched products?
We recommend storing your products in locations where room temperature can be maintained in cool locations away from excessive heat.
Returns & Replacement
What is your return/exchange policy?
All sales are final. Should you have any concerns about the quality of your product, please send us an email with photos and we will work to find a suitable solution based on the evidence provided.
What is your replacement policy?
Naturally Drenched strives our best to serve you and provide an a replacement for your damaged or missing items.
Please contact firstname.lastname@example.org as soon as possible so that we can resolve any issues you may have.
I'm missing a product from my order, what do I do?
If you received your package and one of the products you ordered is missing please send an e-mail to email@example.com.
Can I cancel my order?
Sorry to hear you want to cancel your order! We can only cancel orders that have not been proceeded for shipping. Please contact firstname.lastname@example.org promptly and we assist you in canceling orders placed.
How long before my order is shipped?
All orders are processed when received and shipped out in 48-72 hours. The expected shipping time within the continental United States is 4-7 business days. For international orders, shipping times may vary depending of the destination.
What shipping carriers does Naturally Drenched use?
Naturally Drenched products will be sent through a variety of shipping companies such as Fedex, UPS and USPS throughout the continental USA.
Is international shipping available?
Unfortunately, we do not ship internationally. However, you may also purchase Naturally Drenched products from Cult Beauty. Please check their shipping policy for information on rates and delivery time.
How much is shipping, and when will I receive my tracking information?
We offer free shipping to direct-to-consumer / retail purchases orders over $49 USD. When an order is placed, estimated shipping and delivery dates will be generated depending on the availability of products in stock and the shipping options chosen.
Shipping options selected will determine estimate dates shipment will be initiated by the carrier and will appear on the shipping quotes page. Please be aware that shipping rates for many items we sell are weight based.
STILL HAVE QUESTIONS?
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